Our designs range from an 8-12 week time frame, dependent on the requirements and pieces you commission. Our highly detailed maps generally increase the turn-around time, as well as envelope calligraphy and emblems.
YES!! Almost 80% of our stationery clientele are located in Europe, the Americas, and the UK. We initally use Zoom to meet and discuss your vision and needs, and we rely heavily on email and Whatsapp for our project management needs.
Every custom stationery suite ships with DHL Express. They are by far the most reliable international shipper in our experience, and lags in customs are minimised. Please do be aware that duties and taxes are assessed at the border of your country and our ability to pre-pay these for you can be limited. You will need to track your package carefully to be sure there are no hang-ups.
Get in touch with us HERE. We will reply with details about our custom process, pricing and availability. We will schedule an initial consultation via phone, Zoom or in person to determine your needs and desired time frame.
One of the beautiful things about custom design is the ability to create something unique that is personal and relevant. We only create one-of-a-kind custom pieces for clients, therefore we cannot replicate other designs. We can certainly use your photos as inspiration for your one-of-a-kind piece.
Yes, you can. Please specify this is your preference when you initially enquire and we'd be happy to provide a quote for design and delivery of press-ready files.
Each piece we create is commissioned by a client, therefore the design as a whole belongs to them. Let us create something unique and special for you, inspired by the designs you love.
Yes! Rush orders are strictly subject to our availability and there will be a rush fee added to the cost of your order. Please note this when you contact us about a custom order and we can try to work within your time frame.
Yes, we absolutely do. Everything from seating charts to place cards, escort cards, event signage and programs for events can be created custom so everything ties together seamlessly.
We only do a handful of logos each year. Please inquire if you are interested for pricing. We also design textiles as exclusive prints or for license, ceramics and various ephemera and gifts. Please inquire with us HERE!
All emblem and map pieces are yours for unlimited personal use. We provide artwork files in several formats.
Logos are yours to use however you wish. Files can be provided for all your personalised needs, including letterpress, stamping and foiling.
Custom illustration or pattern designs can either be licensed or commissioned outright. Please contact us to discuss terms and pricing.
All other artwork is only for use as intended in your invitation suite. We are, however, happy to work with you to create other designated pieces of artwork for personal use. Please inquire with us and we can discuss details and availability.
Once your order is submitted, we will send a confirmation email that your order has been received. We do our best to keep item availability up to date on our website. Any pre-order or backordered items will ship by the date stated on the item page. We will let you know if for any reason, we cannot fulfill your order and an immediate refund will be given.
Please send us an email. We can advise when additional stock will be in, or can place a special order for the quantity that you need.
All shop items ship from Australia. We offer two shipping options: Express and Standard. Please note that delivery time frames are currently extended due to Covid 19 and delays do occur. If your shipment is particularly time-sensitive, please send us a message and we will do our best to expedite your shipment with another courier.
International time frames are estimates only and customs hold-ups do occur. Please allow for this, particularly if you select 'standard' shipping.
PLEASE note that we do not pre-pay for the tax and duties incurred at your country's border. We do not track every shipment - you are solely responsible for paying these fees in order to receive your parcel. We are not responsible for customs hold-ups or delays incurred due to unpaid taxes/duties.
You are welcome to use almost any kind of credit or debit card to complete your purchase. Australian, Canadian, European, Hong Kongese, Japanese, and Singaporean may use a Visa, Mastercard, or American Express. U.S. clients can use Visa, Mastercard, American Express, JCB, Discover, and Diners Club. We do not accept Paypal at this time.
If you are interested in stocking our product in your storefront or in a online shop, please send an email to hello@lemontreepaper.co.
If your order has not yet shipped, we can cancel your order and provide you with a full refund. Please submit a cancellation request email to orders@lemontreepaper.co as soon as possible. If your order ships prior to cancellation, you can return the unused, unopened and undamaged item within 10 business days for a full refund. We reserve the right to determine whether items have been opened, damaged, used or washed when we receive your return.
We accept returns of unused, undamaged, unopened items within 7 business days of receiving your order. Please choose your items carefully as return postage is at the buyer's expense and returns will not be accepted for change of mind.
Please contact us at orders@lemontreepaper.co to request a return authorisation.
Please repack your item carefully so it won't be damaged in transit, and post to the address you are given via email. We recommend using a shipping method that includes a tracking number so you can be sure your return arrives safely. We are not responsible for returns lost in the post.
Once we receive your return, we will process your refund as long as all terms and conditions for returns have been met. We do not take responsibility for any items that arrive damaged in transit. Returns received without a return authorisation will not be processed.
